Orders
How do I return/exchange my products?
How do I return/exchange my products?
Please read our Returns & Exchanges policies here.
Do you accept international returns?
Do you accept international returns?
At this time we are not able to accept international returns or exchanges. Please contact our team at hi@lopeieus.com for questions.
How long will it take to process my refund?
How long will it take to process my refund?
Upon receipt of the return package, please allow up to 3-5 business days for your return to be processed.
When can I expect to receive my LOPEIE package?
When can I expect to receive my LOPEIE package?
We will deliver your LOPEIE within 3-5 business days after receiving your order confirmation. Please allow 1-3 business days *for us to receive and process your order — you’ll get a shipment notification email with a tracking number as soon as your package ships.
How can I check the status of my order?
How can I check the status of my order?
An email will be sent with shipping confirmation and tracking information. If you haven’t received this email within 3 days of placing your order, please contact us at hi@lopeieus.com
What should I do if my package does not arrive?
What should I do if my package does not arrive?
If your package does not arrive within 7 business days, please contact us at hi@lopeieus.com
If I entered the wrong address, what do I do?
If I entered the wrong address, what do I do?
Please reach out to our team at hi@lopeieus.com
What type of payment do you accept?
What type of payment do you accept?
We accept all major cards such as Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay. If you do not see a specific payment method, please reach out to hi@lopeieus.com
Do you ship internationally?
Do you ship internationally?
Yes! We currently only ship to AMERICA.
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PRODUCT
Are your fragrances unisex?
Are your fragrances unisex?
Yes, all of our fragrances are unisex—designed to be worn and loved by everyone.
What’s the best way to apply or layer your scents for longevity?
What’s the best way to apply or layer your scents for longevity?
For the longest-lasting scent, apply fragrance to pulse points—like your wrists, neck, and behind the ears—where the skin is warmest. Want even more staying power? Try layering: start with a mist for an all-over base, then add a solid or EDP to targeted areas. And always apply to moisturized skin—fragrance lasts longer on hydrated skin than dry.
Are your products Vegan?
Are your products Vegan?
Yes, all NOYZ products are Vegan and certified by The Vegan Society.
Are your products recyclable?
Are your products recyclable?
We are committed to utilizing recyclable and reusable packaging whenever possible.
Do you test on animals? (alt. Are you Cruelty Free?)
Do you test on animals? (alt. Are you Cruelty Free?)
No, never test our formulation on animals. All products are certified as a cruelty-free by PETA.