Returns & Exchanges

The Lopeie Guarantee

We want you to experience our products with complete confidence.
If there’s anything wrong with your order or you’re not fully satisfied, please contact us — we’ll make it right.

To be eligible for a return or exchange, please contact us within 30 days of receiving your order.

Email: hi@lopeieus.com

Exchanges

Not in love with your purchase? No problem.
We’re happy to offer an exchange if you're unsatisfied with your product for any reason.

To request an exchange, simply contact us at hi@lopeieus.com.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note, it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at hi@lopeieus.com.